Protecting your security is our top priority. Formality understand the importance of security when managing your financial information. We take all reasonable steps to keep secure any information which we hold about you. Personal information may be stored both electronically on our computer system,
We use StarTrack, with Authority to Leave, as our courier, offering next day delivery to most Australian metro areas. All other areas and NZ are 2-3 business days. Authority to Leave deliveries have proof of delivery pictures and lost/stolen articles are not the responsibility of Formality.
We accept full priced items for return up to 7 days from the day of delivery for Australian customers . Goods which we deem have been worn, damaged or marked, or do not have the original tags attached will not be accepted for return. A restocking fee of 15% will apply.